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Making an impact by improving health care

Bringing process improvement to health care.

Making an impact by improving health care by Beth Stafford

Cary Ross began his UWM studies knowing that he wanted to make a difference.

After graduating in 2012 with a B.S. degree in health care administration, he’s doing just that as an associate consultant in the Asset Management Professional Services department at GE Healthcare.

Ross works with small and large health-care systems to help make their organizations more efficient. In a time of soaring health care costs, the importance of process improvement is clear.

Ross emphasizes the importance of including employees in the process, from hands-on staff to chief executives.

“By going into an organization and, for example, improving equipment utilization, we can save health care dollars that are currently being wasted,” he says. “We show them how they can run their organization more economically on the amount of equipment they have – or even less – by outlining a process that will work for that specific facility.”

He also looks into infection control standards in regard to patient safety and works with hospitals to decrease hospital-acquired infection rates. “Often, this can be improved simply by having people communicate with each other better and accept accountability.”

Ross emphasizes the importance of including employees in the process, from hands-on staff to chief executives. “We want the staff to feel that this is their project and be proud of the changes they will help make.”

Although Ross has seen his skills improve dramatically in his first year of employment at GE, he traces his on-the-job performance back to the faculty and coursework at UWM. “Health care administration provided me with the foundation that I needed for both the rigorous interview process and the demands of this position at GE.”

His degree from the College of Health Sciences combines a minor in business administration from the Lubar School of Business, a course of study that gave Ross the knowledge and skill sets needed to succeed in a very complex industry.

Ross also credits an internship at Froedtert Hospital’s pharmacy with helping to prepare him for his current role. “That experience gave me the confidence to tackle the interview for the position at GE,” he says.